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Customer Satisfaction Survey > Questionnaire
Well Shin Tech - IoT Smartbears Home Automation
Well Shin Tech - Plugo - Travel Kit
If you deal with our Kun Shan, China Factory, please fill out this Customer Satisfaction Survey -(K)
 
Well Shin Technology appreciates your long term support during these years.
We look forward to have a prosperous business growing in the coming years with you.
1. Your company information.
1-1.
Company Name
1-2.
Your name   /  Position
1-3.
Which site do you mainly contact with delivery from:  
WS Taipei headquarter    WS Taiwan plant    WS Dongguan (Wellset)    WS Kun Shan (Wells)
1-4.
The name of Well Shin sales person who takes care of your account:
2. Competition of Well Shin (20%)
2-1.
Well Shin’s various products could meet your demand.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
2-2.
Our manufacturing and supply capability could meet your demand.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
2-3.
Our Price competitiveness could meet your demand.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
2-4.
Esteemed you are satisfied with the frequency of receiving our new product and update safety information.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
3. Technology (20%)
3-1.
At the time under product design communication stage, engineering feedback to you promptly.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
3-2.
At the time under tooling development stage, always provide you accurate engineering documents.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
3-3.
Esteemed you are satisfied with the sample result and prompt delivery, when launching a new project.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
3-4.
Esteemed you are satisfied with the final product development result, when processing a new project.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
4. Quality (20%)
4-1.
Esteemed you are satisfied with the level of our product quality assurance management ability.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
4-2.
Esteemed you are satisfied with the claim, product return process.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
4-3.
Esteemed you are satisfied with WS equipped with international management certification ISO9001、 ISO14001、TS16949.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
4-4.
Esteemed you are satisfied with WS equipped with environmental requirement, such as REACH、 ROHS standard.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
5. Business (20%)
5-1.
Esteemed you are satisfied with our sale Rep. when replying you about product question including spec、 safety and product design.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
5-2.
Esteemed you are satisfied with the sales replying speed about price, daily affairs including drawing 、 Spec、other specific questions.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
5-3.
Esteemed you are satisfied with the sales Rep’s risk management ability.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
5-4.
Esteemed you are satisfied with WS factory management meets the social responsibility.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
6. Supply (20%)
6-1.
Esteemed you are satisfied with the short lead-time and stable delivery schedule.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
6-2.
Esteemed you are satisfied with the routine accurate shipping document which Well Shin provided.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
6-3.
Esteemed you are satisfied with our shipping carton, package condition.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
6-4.
Esteemed you are satisfied with our global shipping ability.
Excellent    Satisfactory    Average    Unsatisfactory    Poor
7. Other suggestions
 
Thank you for your precious comment, our sales team will take it seriously and reply you as soon as possible!
 
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Smartbears IoT Smart Home Shop   |   No.189, Xinhu 3rd Rd., Neihu District, Taipei, Taiwan (R.O.C.)
TEL: + 886 (2) 2791-1119  |  FAX: + 886 (2) 2791-9901
Contact Us: wellshin@wellshin.com.tw | Copyright © 2015 All Rights Reserved.