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Satisfaction Survey

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Customer Satisfaction Survey

Dear Customers,
In order to measure and continuously improve our service quality, we would like to hear your comments, please take a few minutes to complete the form below and send it back us. Your support will be much appreciated.

All fields marked with an "*" are required.

I. Your company information

* Company Name

* Your name and position

How many business year do you work with Well Shin

years?

Which products do you purchase from Well Shin? (Main Products) All answers can be selected.

Power Supply Cord	Wire and Cable	Socket	Adapter
Plastic Part	Metal Part	Wire Harness	LAN Cable
Rubber Cable	Rubber Part	OEM/ODM Project	Charger
Switch	Others

II. Competition of Well Shin

　1. Which area is your main contact window?

　　 Taipei Headquarter Changhua Plant Dongguan Plant KunShan Plant

　2. Well Shin are devoted to provide "One Stop Shopping" in these years. We hope that we support our customer as many as we can.

　　2.1 How is your "One Stop Shopping" experience in Well Shin?　

　　　 Satisfied 　 Ordinary　 No experience

　　2.2 After "One Stop Shopping", do you see any result of your cost down?

　　　 YES, cost down already! 　 No 　 No experience

III. Engineering

　1. A strong Engineering team is

　　 Very Important 　 Importance 　 Ordinary 　 Not Important 　 Unimportance

　2.How did our Engineering Team support you before?

　　2.1 Product appearance 　

　　　 Very Satisfied 　 Satisfied 　 Ordinary 　 Unsatisfied 　 Disappointment

　　2.2 How long did our new product from design to sample finish?

1 day~ 2 weeks	2 weeks~1 month	1 month~2 months
2 months~ three months	over three months	Not experience

　　2.3 How is product drawing and specification

　　　 VerySatisfied Satisfied Ordinary Unsatisfied Disappointment
　　　　(If Unsatisfied or Disappointment, please give us some comments, we try to improve ourselves)

　　2.4 How long is the sample process? (from your inquiry to receive your sample)

　 Less than 1 week　 1 week~two weeks 　 two weeks~1 months 　 Over one month

IV. QC team

　　1. A fully quality control is

　　　 Very Important 　 Importance 　 Ordinary 　 Not Important 　 Unimportance

　　2. Is our QC team with high ability that your request

　　　2.1 How are the safety and reliability of our products?

　 Very Satisfied　 Satisfied 　 Ordinary　 Unsatisfied 　 Disappointment　　　　
　　　(If unsatisfied or disappointment, please give us some comments, we try to improve ourseleves.)

　　　2.2 How is our service and working efficiency of any compliant, cargo return-ship

　　　 Very Satisfied　 Satisfied 　 Ordinary　 Unsatisfied 　 Disappointment 　　
　　　(If unsatisfied or disappointment, please give us some comments, we try to improve ourseleves.)

　　　2.3 How is the correction report?

　　 Very Satisfied 　 Satisfied 　 Ordinary 　 Unsatisfied 　 Disappointment　　
　　　(If unsatisfied or disappointment, please give us some comments, we try to improve ourseleves.)

V. Sales team

　1. An active sales team is

　　 Very Important 　 Importance 　 Ordinary 　 Unimportant 　 Unimportance

　2. How is the Well Shin sales team?

　　2.1 When you have new inquiry (such as Spec., Safety Approval question, Product design...)
　　　 How is our feedback and support ？

　　　 Tough and Professional　 Ordinary　 Improvement

　　2.2 How long can we reply the quotation and document to you?

　　　 24 hours 　 1day~3 days 　 3 days~ 5 days 　 Over 5 days

　　2.3 How frequency did Well Shin sales visit you? (phone call or face to face)

　　 1 times per month 1 times per 2 months 1 times per 6 months Never visit

　　2.4 How is the lead time Match your lead time Sometimes delay Always delay
　　　 Never in time
　　　(If we ship always delay, please tell us how your estimate lead time is? .

　　2.5 How is the Well Shin Web?(fully information and search easily)

Yes, fully information and search easily	Average
Complex, difficult for searching	Never visit Well Shin Web

　　2.6 Any comments for Well Shin web

　　2.7 How do you think our new product announcement or safety approval announcement?

　　　 Very Important 　 Importance 　 Ordinary 　 Unimportant　 Unimportance

　　2.8 Have you ever received our new product announcement or safety approval announcement?

　　 Regular Receive　 Sometimes receive 　 Never receive

VI. Logistic Team

　　1.Service of Forwarder?　

　　 Very Satisfied　 Satisfied 　 Ordinary　 Unsatisfied 　 Disappointment　

　　2. Service of our logistic Team?

　　 Very Satisfied　 Satisfied 　 Ordinary　 Unsatisfied 　 Disappointment　

VII. Any comments will be much appreciated!!